Last updated: January 2026
Guildford Food Bank ("we", "us", "our") is fully committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or engage with our services. We are a registered charity (No. 1209747) and are registered with the Fundraising Regulator.
We collect information you voluntarily provide when you contact us via our contact form (your name, email address, and message content), subscribe to our newsletter (your email address), express interest in volunteering or make a donation (your contact details and relevant preferences).
When you visit our website, we may automatically collect certain technical data including your browser type and version, operating system, IP address, the pages you visit and time spent on them, and the address of the website that referred you to us.
We use your personal information to respond to your enquiries and provide appropriate support; to send newsletters and updates where you have subscribed (you may unsubscribe at any time); to coordinate volunteering and donation activity; to improve our website and the services we provide; and to fulfil any applicable legal obligations, including Gift Aid processing where relevant.
We process your personal data on the following legal bases: Contract — where processing is necessary to fulfil a service you have requested; Consent — where you have given us clear permission, for example to receive our newsletter; Legal Obligation — where required for Gift Aid processing or other legal compliance; and Legitimate Interests — for operating our charity effectively and improving our services, where your rights are not overridden.
We do not sell your personal data to any third party under any circumstances. We may share your information with payment processors for secure transaction handling, with HMRC for Gift Aid claims, and with legal authorities where we are required to do so by law. All third parties we work with are contractually required to keep your data secure and use it only for the specified purpose.
We retain your personal information for as long as is necessary to fulfil the purposes outlined in this policy. Specifically: newsletter subscriptions are retained until you unsubscribe; contact form enquiries are retained for up to 2 years; and financial records are retained for 7 years in compliance with legal requirements. Website analytics data is retained for up to 26 months.
Under UK data protection law, you have the right to access a copy of your personal information; to have inaccurate or incomplete information corrected; to request deletion of your information in certain circumstances; to restrict or object to certain types of processing; to receive your information in a portable format; and to withdraw consent at any time where processing is based on consent. To exercise any of these rights, please contact us at info@guildfordfoodbankuk.com.
Our website uses cookies to enhance your experience. For full details of the cookies we use and how to manage them, please see our Cookie Policy.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of internet transmission is entirely secure, and we cannot guarantee absolute security.
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child, we will delete it immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Significant changes will be highlighted on our website. Your continued use of our services after any changes are posted constitutes your acceptance of the revised policy.
If you have any questions about how we handle your personal data, please contact us at info@guildfordfoodbankuk.com or write to us at Guildford Food Bank, St. John's Community Centre, Bridge Street, Guildford, GU1 4RG.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk — Helpline: 0303 123 1113.